Insights
Perspectives on industrial knowledge, retiring expertise, and what gets lost when your best people leave.
The tacit knowledge crisis nobody is measuring
Thousands of experienced workers retire every week across North America. SOPs capture procedures, not judgment. The gap between what is documented and what experts actually do is wider than most operations leaders realize.
Why SOPs fail on the night shift
SOPs are written for ideal conditions. Night shift has fewer experienced operators, different environmental conditions, and no supervisor on call. The gap between documented procedure and actual expert practice grows after dark.
We spent months on factory floors before writing a line of code
Discovery interviews with industrial operators. What we learned about how knowledge actually transfers - or does not. Why voice-first. Why expert-attributed. Why the expert must approve everything.